FAQs

Ordering & Payment

How can I place an order?
Simply choose your desired product, add it to your basket, and follow the checkout process.

What payment methods are accepted?
We accept Visa, Mastercard, American Express, Klarna, Apple Pay, Google Pay, Shop Pay, and UnionPay.
Please note: PayPal is not currently available.

Can I change or cancel my order afterwards?
As long as your order hasn’t been shipped yet, feel free to contact us at support@segenstrom.com. We’ll check if a change or cancellation is still possible.

Shipping & Delivery

How long does shipping take?
Delivery within Germany usually takes 5–7 working days. International delivery times may vary.

How much is shipping?
Shipping costs are automatically calculated and shown at checkout.

Will I receive tracking information?
Yes, once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking link.

Returns & Exchanges

How long do I have to return an item?
You can return your order within 30 days of receiving it, provided the items are in their original condition.

How do I return an item?
Send us an email with your order number to support@segenstrom.com, and we’ll guide you through the next steps.
Please note: Return shipping costs are the customer’s responsibility.

Still Have Questions?

Feel free to contact us at:

Address: Altmarkt 10b, 01067 Dresden
Email: support@segenstrom.com
Phone: +49 351 83804149
Hours: Monday to Friday, 9:00 AM – 5:00 PM